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BipolarHelp guide

Contact and Corrections

How contact, corrections and provider enquiries will be handled on BipolarHelp, and why this preview does not accept medical records.

This preview does not receive enquiries

The treatment enquiry and editorial contact routes are not active in this draft. No form on this page collects names, contact details, diagnoses or medical records. A verified publisher contact must be configured before launch; no unconfirmed email address is displayed.

Questions about a treatment provider

Use the official website linked in the relevant provider profile. Check that you are contacting the actual service you wish to investigate. Ask its team which information is needed and how to share it securely. External providers have their own privacy and contact arrangements.

Preparing a correction

A useful correction identifies the page, the statement in question and a source or explanation supporting the change. Avoid including patient records or another person’s sensitive information in an editorial message. Provider amendments should distinguish a verifiable service update from a request for more favourable promotional wording.

Urgent concerns

Do not wait for an email or admissions response when someone may be in immediate danger. BipolarHelp is not monitored as a crisis service. Use the urgent-help routes for the country where you are.

Contact requirements before publication

The final contact page should identify the operating entity, the editorial recipient and the expected use of submitted information. Any future treatment enquiry must identify its recipient before submission and keep marketing permission separate. These arrangements must be consistent with the completed privacy notice.